Shipping policy

SHIPPING POLICY

Effective date: August 20, 2026

Thank you for shopping with DeadGame. This Shipping Policy explains our production, shipping, delivery, and package-handling procedures.

Order Processing

Many DeadGame products are made to order. Please allow approximately 3–10 business days for your order to be produced, inspected, and prepared for shipment.

Business days do not include weekends or federal holidays. Processing may take longer during new releases, limited drops, sales, holidays, or periods of high order volume.

Processing time is separate from shipping time.

Estimated Shipping Times

After production is complete, estimated delivery times are:

United States: 3–10 business days
International orders: 10–30 business days

These are estimates and not guaranteed delivery dates. Carrier delays, weather, customs, and other circumstances outside DeadGame’s control may affect delivery.

Some orders may arrive in multiple packages if products are fulfilled by different production partners.

Shipping Rates

Shipping costs are calculated and displayed during checkout based on the products, package weight, shipping destination, and available delivery method.

Customers are responsible for all shipping charges unless a free-shipping promotion applies.

Order Tracking

Once your order ships, tracking information will be sent to the email address or phone number provided at checkout.

Tracking may take 24–72 hours to update after the shipping label is created. A label being created does not always mean the carrier has received the package yet.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Contact DeadGameWrld@gmail.com immediately if your information is incorrect. We cannot guarantee changes after an order enters production or fulfillment.

DeadGame is not responsible for packages delayed, lost, returned, or delivered incorrectly because of:

An incorrect or incomplete address
A missing apartment or unit number
An outdated address
An incorrect name, email address, or phone number

If a package is returned because of incorrect information, the customer may be responsible for additional shipping costs before it can be resent.

Delayed Packages

Carrier delays can occur because of severe weather, holidays, customs, labor disruptions, emergencies, or high shipping volume.

If tracking has not updated for more than 7 business days, contact the shipping carrier first and then email us with your order number. We will provide reasonable assistance, but we cannot guarantee delivery dates or control carrier operations.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

Check your mailbox, porch, side doors, garage, and other delivery areas.
Ask members of your household or nearby neighbors.
Allow up to 48 hours, as some carriers mark packages delivered early.
Contact the shipping carrier and request delivery details.
Email us if you still cannot locate it.

DeadGame is not responsible for theft or loss after a carrier confirms delivery. Replacements and refunds are not guaranteed for packages marked delivered.

Lost Packages

If tracking indicates that a package was lost in transit, contact us at DeadGameWrld@gmail.com with your order number.

We will review the tracking information and, when applicable, open a claim with the carrier or fulfillment provider. Approved resolutions may include a replacement or refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery.

Include:

Your full name
Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging and shipping label

Do not discard the product or packaging until your claim has been reviewed. Approved claims will be handled according to our Return and Exchange Policy.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

DeadGame does not control these charges, and they are not included in the product price or shipping fee unless clearly stated during checkout.

International orders may experience additional customs delays. DeadGame is not responsible for packages rejected, abandoned, or returned because a customer refuses to pay required import fees.

Preorders and Limited Releases

Preorder products and limited releases may have longer processing times. Any special production or estimated shipping timeframe will be listed on the product page when available.

If an order contains both preorder and in-stock merchandise, the entire order may be held until all products are ready or shipped separately.

Shipping Restrictions

We reserve the right to cancel orders that cannot be shipped to the submitted address because of carrier limitations, legal restrictions, fraud concerns, or unavailable delivery services.

If we cancel an order for one of these reasons, the applicable payment will be refunded to the original payment method.